support

Contact us

Buyer support for I Promise To, operated by I Promise To.

I Promise To operates the I Promise To website at i-promise-to.com.

Questions about an order, delivery, refunds, privacy, or complaints? Email is the best way to reach us — we aim to reply within a couple of business days.

help@i-promise-to.com

  • Refunds and billing: paddle.net (Paddle is our Merchant of Record)

Include your order ID when you write — it helps us find your envelope quickly.

Legal documents: Terms of Service · Privacy Policy · Refund Policy

Buyer support telephone: +44 7827 274002. Please use the email address above.

Complaints

How to complain

If something has gone wrong with your order or our service, contact us first so we can put it right.

Buyer support telephone: +44 7827 274002. Please use email first.

Our response times

  • We aim to acknowledge complaints within 2 business days.
  • We aim to provide a substantive response within 10 business days.
  • Complex cases may take longer; we will keep you updated.

If you are still not satisfied

Because Paddle is our Merchant of Record, payment and refund disputes can also be raised through paddle.net.

UK consumers may also contact Citizens Advice for free guidance. If you are in the EU, you may use the EU Online Dispute Resolution platform.

Terms of Service · Privacy Policy · Refund Policy · Contact