Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This exceeds the minimum 14-day refund window required for digital purchases.

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for every order. To request a refund, visit paddle.net and look up your order using the email address you paid with. You can also email help@i-promise-to.com and we will help you start the process.

Once a refund is processed, the envelope link is recalled — if the recipient tries to open it, they will see a short note explaining it is no longer available. Both you and the recipient will receive an email confirming the refund.

Refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

For basket checkouts (multiple gifts in one payment), a refund applies to the whole transaction and recalls every gift in that checkout.

This Refund Policy forms part of our Terms of Service. By purchasing, you confirm you understand you have 30 days from order completion to cancel or apply for a refund.